Consulting: BI Competency Center

The BICC’s role is to champion BI technologies and define standards, as well as the business alignment, project prioritization, management and skill issues associated with significant BI projects. The BICC should contain dedicated analysts, as well as business and IT experts to help executives understand the critical role of BI in managing the business better. The BICC should execute these tasks:

Guiding the users in meeting their own BI needs (and not relying on the BICC for all reports), primarily by training them how to use the data, as well as how to use BI tools as mechanisms to access and manipulate the data. This enables the center to have some leverage, instead of creating every report or query.
Working in conjunction with the business units in performing ad hoc or complex analysis, because the center’s personnel are analytic experts. If and when the analysis becomes repetitive, it can be made into a task that business users can perform.

Overseeing the analytic approach used across the enterprise to ensure consistency The center connects various parts of the enterprise that have similar needs and are experiencing similar problems. This will enable the center to fix problems identified within the same departments.

Setting standards for BI tools that will be used and supported throughout the enterprise.
Coordinating the use and reuse of metadata in the enterprise, helping define and integrate definitions of the relevant business terms.
Communicating to the IT organization the important role of BI applications as part of a BI strategy, encouraging the IT group to work more closely with users.
Building communication across lines of business to prevent the creation of new BI application “silos.

Helping the IT organization realize that users will need multiple BI technologies to meet their varied analytic requirements, while getting users to support the IT organization in providing a platform that will support changing user needs.

Assisting in implementing and supporting the deployment of the organization’s BI tools.
Source: Joanne Galimi: Healthcare Must Establish BI Competency Centers to Reap Strategic Benefits, G00130788, 2005-10-05